Shipping Policy

 

Delivery

The expected delivery time is detailed on each product page and is dependent upon stock availability.

Our items are hand delivered by an insured delivery firm who specialises in furniture. The firm will deliver to a room of your choice for free. Unfortunately, this service is only available for Mainland UK.

Please note the following postcodes can take up to 2 weeks due to route availability;

PA1-19, FK, KY, KW1-14, PA21-38, PH30-41, PH49-50, IV41-49, IV51-56 / 63, AB, DD, PH1-36, IV1-40, All HS, KA27-28, KA27-28, KW15–17, PA20, PA41-49, PA60, PA61, PA62–75, PA76, PA77, PA78, PH42, PH43, PH44, All ZE, GY, JE, IM1-9, PO30-41, TR21-25

 

Preferred Delivery Date

On checkout, it’s possible to specify a preferred delivery date for your order. However, this is not guaranteed as it depends on our delivery partners’ available routes. Look out for the option below on checkout.

 

Back-Order Items

If an item is on backorder, you have the option to pre-order it from the next available batch. However, while we strive to provide accurate timelines, delivery dates for backordered items cannot be guaranteed due to factors beyond our control, such as production schedules and logistics constraints.

 

What happens once I’ve placed my order?

When we receive the order, we’ll place it into our schedule.
It will be dispatched to our partnered logistics company once complete.
They will then begin to route the order and propose a date for delivery via SMS and/or E-mail.
You’ll then be able to accept or re-arrange to a preferred date.
The delivery will be between the hours of 07:00-21:00.
You will be allocated a system-generated 3-hour delivery window one day prior.
The delivery team will also ring 30 mins to 1 hour before arriving on the day of delivery.

 

Returns

While we pride ourselves on everyone loving our tables, we understand from time to time that perhaps the colour or the style just isn’t for you, which is why we offer a 30-day money-back guarantee.

If you find that the table isn’t quite what you were looking for, as long as you’re within 30 days of delivery, we can accept the return. If you’ve also kept the packaging the table came in, there’ll be no charge, but if you’ve thrown them away then there’ll be a repacking charge of £150.

We also offer a 10-year structural warranty, in the unlikely event that something goes wrong. Take a look at our refund policy for more information.

Much like our deliveries, returns are also quick and easy to do. Simply contact us on 0121 737 2550 or email info@grainandframe.com and we’ll log your return request, then collect the item as soon as possible.